This quiz works best with JavaScript enabled. Home > Unit Iv Communication > Barriers To Communication – Quiz 13 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Barriers To Communication Quiz 13 (10 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. If someone gives agreeable answers to a survey, it's called? A) Courtesy Bias. B) Sample Bias. C) Customer Bias. D) Survey Bias. Show Answer Correct Answer: A) Courtesy Bias. 2. What happens when the goal of clear and effective understanding in communication is not achieved? A) Communication breakdown. B) Communication model. C) Communication feedback. D) None of above. Show Answer Correct Answer: A) Communication breakdown. 3. Unplanned static or interruption during the communication process. A) Message. B) Proximity. C) Noise. D) None of above. Show Answer Correct Answer: C) Noise. 4. Some of the factors that cause this are defensiveness (we feel someone is attacking us), superiority (we feel we know more than the other), and ego(we feel we are the center of the activity). A) Interpersonal barrier. B) Emotional barrier. Show Answer Correct Answer: A) Interpersonal barrier. 5. Technology can be a ..... to effective managerial communication. A) Barrier. B) Message. C) Information. D) None of above. Show Answer Correct Answer: A) Barrier. 6. Which one does NOT improve communication? A) Speak before you think. B) Listening before responding. C) Using I-messages. D) Keeping an open mind. Show Answer Correct Answer: A) Speak before you think. 7. Which email problem is shown here: "I don't understand why the external contractors keep making mistakes ..... " A) Missing greeting. B) Overly polite tone. C) Emotional language. D) Grammar errors. Show Answer Correct Answer: C) Emotional language. 8. Noise barriers or interference refers to ..... A) A conflict with another person. B) The way a message is transmitted. C) Blockage of communication. D) Sending messages with words. Show Answer Correct Answer: C) Blockage of communication. 9. A customer who speaks little English calls with questions about a product he recently purchased at your store. You are having difficulty understanding him. What is your best approach to helping this customer? A) Follow the established customer-service policy. B) Find a coworker of another ethnicity who can help. C) Send the caller to your supervisor. D) Tell the customer you cannot understand him and ask him to visit the store. Show Answer Correct Answer: A) Follow the established customer-service policy. 10. Barriers that lead to negative communication experiences very rarely lead to negative consequences for the patient A) True. B) False. Show Answer Correct Answer: B) False. ← PreviousNext →Related QuizzesBarriers To Communication Quiz 1Barriers To Communication Quiz 2Barriers To Communication Quiz 3Barriers To Communication Quiz 4Barriers To Communication Quiz 5Barriers To Communication Quiz 6Barriers To Communication Quiz 7Barriers To Communication Quiz 8Barriers To Communication Quiz 9Barriers To Communication Quiz 10 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books